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Shipping & Returns
Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations. We appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel. Below is the three exact step for processing your order.
No Payment - Processing ¨C Shipped
No Payment - Once you have made a payment with your credit card is placed in Pending Status. Someone from our website will review your order and verify that your payment information is valid and that the shipping address you provided. Once your order has been verified by us, your order will be elevated to the next status and prepare the package for the shipment. This process takes 1-2 business days.
Processing - We have processed and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to " Shipped" , this will only take 12-24 hours.
Shipped - At this point your order has been shipped and you have been provided with a tracking number. If you are located in the United States you can track your package at www.USPS.com. If you are located elsewhere, then it is your country's national carrier. In rare occasion shipping can take up to 12 business days to arrive. However in most cases it will take 5-10 business days.
Other Possible Statuses: Canceled - If your order status is "canceled" this is because we were unable to verify that your shipping address matches your billing address. Or you've made a request for cancellation prior the shipment.
Refund - If your order is out of stock or we are unable to fill it for any reason, we will update the status of your order to Out of Stock and give a full refund.
Before return/exchange merchandise to our website, a customer MUST contact customer service within 7 days after receiving your package. Our support team will provide you with a Return Application. Additionally, in the event that the mistake was due to customer's negligence, the merchandise must be returned in the original condition to us AT YOUR EXPENSE within 10 business days from the date of delivery. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a Return Application will not be honored. All refunds are refunded in the full amount if we make any error. Others will minus some interrelated fees. Refunds may only be issued in the same form as payment.
In addition, DO NOT tape over the shoes box, the original carton box is not expected for returning, however, a carton box for protection is expected. Any returns with tape over the shoes box will not be honored.
If the products were factory defective or under our mistake, we will make a replacement for free. (A few digital photos of the product next to the shipping slip will be required.)
When you pick up your package, please do not sign if it has been damaged. We does not accept the worn products.
We DO NOT accept returns for the following reasons: Slight difference in color. (Lighting of the picture may make the item appear a different shade of color), Customers are no longer interested in their shoes and package is returned back to our supplier because customer did not pick up/sign for the item. (All the items are coming from our oversea warehouse, shipping company charges big fee for return shipping).
The cancellation is accepted before the product has been dispatched, and it will incur cancellation fee, which will be 5% of the total order amount.
If cancellation requests after the product has been dispatched will be treated in accordance with our Return policy.