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Returns & Exchanges
We are trying our best to offer you the Top quality products and guarantee 100% satisfaction. You will be happy with brands products and customer service. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
We accept returns for these events only:
1. Clothes or shoes or bags have quality problems which caused by our Distribution Center. For example the shirt has a hole,the high heel is broken.Something like these.Returns must be made within 7 days after you receive our products.
2. Please choose carefully for the size you want when you purchase your clothes ,shoes. We don't accept the returns for size problems.
3. The items you receive are not as described. If the items you received are not the ones you ordered on our website, we accept this return, and it must be made within 3 days after you receive the items.
4. Before returning something,please take photos for the events and contact us, then we e-mail the our full address to you for return your items.
5. Ship by Postal Parcel(Regular mail service) . please enquiry to your Postal Office.except you agree to pay for return shipping fee ,you can choose any shipping company who work better for you.
6 .Returned shipping fee will be on our account and fully refund together.
Remarks on Returns and Exchange:
* If you were to receive a defective item, you must notify us within 5/7 days of receipt the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
*Once you receive Return address, you must then ship the item(s) back within the specified time period (14 business days) to receive an exchange. You will be responsible for the return shipping costs.
*We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf.
*Please well packaged the returned goods, we are not responsible for returned shipping damages. Also you should inform us a traceable tracking number for the returned parcels.